Industry Solution:
Service

Service Supercharged:
Delight Customers, Exceed Expectations

Exceptional customer service doesn't end with a sale. It's about building lasting relationships and providing support throughout the entire product lifecycle. Enterpryze ERP empowers you to go above and beyond for your customers, offering a comprehensive solution to manage products and solutions after the initial purchase.

With Enterpryze, you can effortlessly handle service requests, schedule maintenance, track warranties, and provide proactive support that delights customers and builds loyalty. It's like having a dedicated customer service superhero on your team, ensuring every interaction is a positive one and turning satisfied customers into raving fans.

Organize and Prioritize

Create service calls with sub-activities, ensuring every detail is captured and nothing falls through the cracks

Streamline Workflows

Use service calls for project phases and tasks directly from an order, creating a seamless flow from sales to service.

Improved cashflow, less capital investment in your ERP solution

Schedule with Precision

Schedule service calls to field technicians with our powerful resource scheduler, optimizing your team's time and ensuring timely resolution.

Track and Bill

Track call progress and bill services as completed, ensuring accurate invoicing and timely payment.

Document Everything

Store PDFs, web forms, and other relevant documents against service calls, providing a complete history and facilitating collaboration.

Mobile Field Service:
Empower Your Team, Delight Your Customers

Managing a field service team can be challenging, especially when your engineers are constantly on the move. Enterpryze ERP empowers your field staff with mobile tools that streamline their work and enhance customer satisfaction. Our mobile app, designed to work even offline, gives your technicians access to everything they need to succeed, right from their fingertips.

Empower your field service team with the tools they need to provide exceptional customer service. With Enterpryze Mobile Field Service, you can streamline operations, boost productivity, and build a reputation for outstanding support.

With Enterpryze Mobile Field Service, your team can:

Stay Organised

View assigned calls, create new ones, and complete tasks, ensuring nothing falls through the cracks.

Manage Inventory

Deliver or order replacement parts and consumables, ensuring they have the right tools for the job.

Provide Proof of Service

Capture images and signatures as proof of service, enhancing transparency and accountability.

Track Time Efficiently

Track arrival and departure times, optimising scheduling and improving efficiency.

Service with a smile, with our mobile apps

Schedule Smarter, Not Harder

Tired of juggling spreadsheets and struggling to keep your team on schedule? Enterpryze ERP's resource scheduler is your all-in-one solution for planning resources, optimising schedules, and maximising efficiency. Whether you're managing field service calls, deliveries, or internal projects, our intuitive tool gives you the control you need to keep everything running smoothly.

With Enterpryze, resource scheduling becomes a breeze. You'll be optimising your team's time, improving productivity, and delivering exceptional service to your customers. It's time to say goodbye to scheduling headaches and hello to a world of streamlined efficiency.

With Enterpryze Resource Scheduling, you can:

Visualise Your Schedule: Drag and drop service calls, orders, and deliveries to assign them to users, creating a clear and visual representation of your team's workload.
Track Your Team: See the current location of your technicians, ensuring you have the right people in the right place at the right time.
Customise Your View: Tailor your view to see the information that's most relevant to you, whether it's individual schedules, team overviews, or project timelines.
Filter and Search: Easily filter and search diaries to find the information you need quickly and efficiently.
Empower Your Team: Seamlessly integrate with our mobile app, giving field engineers and project consultants access to their schedules and enabling them to manage their tasks on the go.

Stock Management:
Empower Your Field Service

Give your field service engineers the tools they need to be efficient and effective. Enterpryze empowers your team to manage stock directly from their vans or central warehouses, ensuring they have the right parts and consumables to complete service calls quickly and efficiently.

Empower your field service team with the tools they need to succeed. With Enterpryze Stock Management, you can streamline operations, improve efficiency, and deliver exceptional service to your customers.
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With Enterpryze Stock Management, your field service engineers can:

Access Inventory

Deliver parts from their van or order directly from the warehouse, ensuring they have the necessary resources to complete the job.

View Stock Levels

See real-time stock availability, eliminating guesswork and preventing delays.

Track Deliveries

Get proof of delivery for parts and consumables, ensuring accountability and transparency.

Bill Efficiently

Ensure that both service calls and parts are billed accurately and efficiently, improving cash flow and customer satisfaction.

Wait There's More!

But wait, there's more! Enterpryze ERP is like a magical toolbox overflowing with features to streamline your service operations and boost your efficiency. We're not just talking about the basics—it's about those extra gadgets and gizmos that'll make you say, "Wow, I didn't know ERP could do that!"

With Enterpryze, you're not just getting an ERP system—you're getting a treasure trove of features that'll transform your service business and make you the envy of your competitors. So, what are you waiting for? Dive in and discover the hidden gems that await!

Get ready to unlock a whole new level of service mastery with these brilliant features:

Customisation King: Create additional fields to capture key data at the beginning, during, and end of service calls, ensuring you have all the information you need to provide exceptional support.
Form Builder: Build web-based custom forms to gather specific information on particular products or services, streamlining data collection and improving accuracy.
Customer Empowerment: Enable customers to log and view their own service calls through the customer portal, increasing transparency and empowering them to manage their own requests.
Outlook Integration: Integrate with Outlook to manage service calls and schedules directly from your inbox, improving efficiency and reducing context switching.
Document Everything: Store images, PDFs, and other relevant documents against every call, product, or customer, providing a complete history and facilitating collaboration.
Seamless Accounting: Process sales transactions directly to the General Ledger, ensuring accurate financial records and simplifying your accounting processes.

Service Supercharged: Delight Customers, Exceed Expectations